Genentech Access Solutions provides reliable, effective services to assist practices and patients. We work closely with practice managers, patient advocates and other health care professionals to identify and help resolve access and reimbursement issues.
For the practice, we offer assistance navigating the coverage and reimbursement landscape:

  • Full benefits investigations (BIs) to confirm coverage
  • Assistance with prior authorizations (PAs)
  • Billing and coding information
  • Guidance with appeals

For the patient, we offer patient assistance for patients regardless of their insurance status*:

  • Referrals to Genentech brand-specific co-pay card programs for patients with commercial insurance
  • Referrals to co-pay assistance foundations for patients with commercial or government insurance
  • Free medicine form the Genentech® Access to Care Foundation (GATCF) for uninsured patients

*Patients must meet eligibility criteria.
Visit to learn more about our programs and services.
To speak with one of our dedicated Specialists, call (866) 422-2377 Monday through Friday, from 6 a.m.–5 p.m. PT.